Privacy Policy

1. Introduction

GROWSILK (“we,” “us,” “our,” or “Company”) operates www.growsilk.com (the “Site”). This Privacy Policy explains how we collect, use, and protect your information.

By using our Site and services, you agree to this Privacy Policy. If you do not agree, please do not use our Site.

2. Information We Collect

Information You Provide

When you use our Site, we collect information you voluntarily share, including:

• Full name and business email
• Company name and industry
• Website URL
• Phone number
• Any information submitted through forms or inquiries

Automatically Collected Information

We automatically collect technical data when you visit:

• IP address and location data
• Browser type and device information
• Pages visited and time spent on site
• Referral sources
• Cookie and tracking data

3. How We Use Your Information

• Providing free visibility snapshots and consultations
• Delivering GROWSILK services and support
• Sending marketing emails and updates
• Improving our Site and services
• Responding to your inquiries
• Analyzing usage patterns and trends
• Complying with legal obligations

4. Cookies and Tracking

We use cookies to enhance your experience. This includes:

• Session cookies for Site functionality
• Analytics tracking (Google Analytics)
• Marketing pixels (Facebook, LinkedIn, Google Ads)
• Heatmap tracking (Hotjar)

You can control cookies through your browser settings. Disabling cookies may limit Site functionality.

5. Data Sharing

We do not sell your information. We may share data with:

• Service providers (email platforms, analytics, hosting)
• Law enforcement if legally required
• Partners in case of business transfer or acquisition

All service providers are bound by confidentiality agreements.

6. Data Security

We use industry-standard security measures including SSL encryption, firewalls, and restricted access controls. However, no online system is 100% secure. You use our Site at your own risk.

7. Your Privacy Rights

You can:

• Request a copy of your personal information
• Correct inaccurate information
• Request deletion of your data (subject to legal requirements)
• Unsubscribe from marketing emails

To exercise these rights, email privacy@growsilk.com with “Data Request” in the subject line. We’ll respond within 30 days.

8. Data Retention

We retain your information:

• Form submissions: 2-3 years
• Client data: Duration of engagement plus 7 years
• Analytics data: 14 months
• Marketing lists: Until you unsubscribe

9. Children’s Privacy

Our Site is not intended for users under 18. We do not knowingly collect information from children. If we discover such information, we will delete it immediately.

10. Third-Party Links

Our Site may contain links to external websites. We are not responsible for their privacy practices. Please review their policies before sharing information.

11. Policy Changes

We may update this policy periodically. Material changes will be posted on this page with an updated date. Continued use of our Site constitutes acceptance of changes.

12. Contact Us